Returns Information

*We have a 30-day return policy, which means you have 30 days from receipt of your item to request a return. Items returned within 30 days of their original shipment date, in same ‘as new’ condition will be eligible for a full refund or store credit. Refunds will be issued via the form of payment used for purchase. You are responsible for paying the postage when making returns to us. Postage/handling fees from the original purchase are non-refundable. *

ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging unopened. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at curtis@boilerroomrecords.co.uk . Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at curtis@boilerroomrecords.co.uk

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any faulty product can be returned within 30 days.  

EXCEPTIONS/NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Unfortunately, we cannot accept returns on sale items or gift cards. We don't accept returns on items with torn cellophane. In certain instances, we need to open records or the items don't arrive to us with the cellophane intact.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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